What to expect?

As mortgage brokers and realtors have been determined an essential service we will be continuing to do our best to serve clients and help them accomplish their goals while we navigate the changes brought upon us as a result of COVID-19.

Can you still buy a home?

We are able to help our clients while still practising social distancing. Our applications can be completed through our website, email or over the phone. We have access to electronic signing programs. These measures ensure we are following the guidelines from the government to keep everyone safely at home as much as possible.

Houses can still be bought and sold in this time. If you are needing to move or feel it is the right time for you to buy a home we are here to help you through the process. Realtors and solicitors are also working to do the same with adapted processes to adhere to social distancing.

Mortgage deferrals

We have received many calls about the deferral options laid out by the government. Each lender will have their own version of how this will work and ultimately make the decision of whether someone will be eligible. We can help you track down contact information and share anything we have received from your particular lender. This is a very busy time for many lenders call centres so more than likely homeowners will experience high wait times. Rest assured all lenders are working very hard to get to everyone.


This time may also be a good time to look at refinancing if you have equity available. With some homeowners experiencing some income loss having high debt can be cumbersome. Consolidating other debt into a mortgage can often lower payments and provide some relief. If this is something that may be beneficial to you please reach out to us.

We are available to answer any of your mortgage related questions! Please do not hesitate to contact us should you have any questions.

The Mortgage Alliance Advance Mortgage Team

Jessica Bartolf & Brenda MacKay